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ADA Complaint Procedures

ADA Complaint Procedures

If you believe you have been discriminated against by a Connect Transit representative, you may file a complaint with Connect Transit. Connect Transit processes complaints under the following programs:


Who May File a Complaint

If you believe Connect Transit has failed to comply with any of the above requirements, you may file a complaint with Connect Transit. Complaints should be filed within 180 days of the alleged violation.


How to File

File a complaint by completing the ADA Complaint Form.  The complaint form must be signed and mailed to:


Connect Transit
Human Resources

Attention: Stephanie Butler

351 Wylie Drive

Normal, Illinois 61761


With your form, please attach on separate sheet(s):

  • A summary of your allegations and any supporting documentation.
  • Sufficient details for an investigator to understand why you believe a public transit provider has violated your rights, with specifics such as dates and times of incidents.
  • Any related correspondence from the transit provider.


What to Expect from Connect Transit’s Complaint Process

Connect Transit strives to process complaints promptly.  All completed complaints are reviewed and investigated.  If additional information is required a Supervisor will contact the complainant. At the conclusion of our investigation, you will be contacted regarding our findings.